Refund policy

Returns & Refund Policy

At Via Lactea, we take pride in providing high-quality frozen desserts. Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, we are happy to assist.

Refunds & Exchanges

We only offer refunds or exchanges if your order was incorrectly fulfilled (e.g., you received the wrong item). If you believe there was an error with your order, please visit us in-store at:

📍 Via Lactea
2 Whitney Ave, Unit 103A
New Haven, CT 06510

Refund or exchange requests must be made in person at our store.

Contact Us

For any questions or concerns, please reach out to us at info@vialacteact.com. We will be happy to assist you.