Terms of service
Here’s your **refined Terms of Service**, incorporating your updates while ensuring clarity and consistency with your business policies:
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# **Terms of Service**
**Last Updated: February 26, 2025**
## **Overview**
This website is operated by **Via Lactea**. Throughout the site, the terms **“we”, “us”**, and **“our”** refer to Via Lactea. By accessing this website or making a purchase, you agree to comply with these **Terms of Service** ("Terms"). If you do not agree to all the terms and conditions, please do not use our site or services.
Our store is hosted on **Shopify Inc.**, which provides us with an e-commerce platform to sell our products and services.
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## **1. Online Store Terms**
By using our website, you confirm that you are at least the age of majority in your state or province of residence. You agree not to use our products for **illegal or unauthorized purposes** or violate any laws in your jurisdiction.
A breach of these Terms will result in immediate termination of your access to our Services.
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## **2. General Conditions**
- We reserve the right to **refuse service** to anyone for any reason at any time.
- Your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always **encrypted** during transfer.
- You **may not reproduce, copy, sell, or exploit** any portion of our Services without our express written permission.
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## **3. Accuracy of Information**
- We are not responsible for inaccurate, incomplete, or outdated information on this site. Any reliance on our content is **at your own risk**.
- We reserve the right to modify the site’s content at any time but are not obligated to update it.
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## **4. Modifications to Services & Prices**
- **Prices are subject to change** without notice.
- We may modify or discontinue our Services at any time without liability to you or third parties.
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## **5. Products & Services**
- Our frozen desserts and other products are available exclusively online.
- **All sales are final**; we do not accept returns due to the perishable nature of our products.
- If an order is **incorrectly fulfilled**, customers must **visit our store in person** for a refund or exchange:
**📍 Via Lactea, 2 Whitney Ave, Unit 103A, New Haven, CT 06510**
- For full details, refer to our [Refund Policy](#).
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## **6. Accuracy of Billing & Account Information**
- We reserve the right to **refuse or cancel orders** at our discretion. If we make changes to an order, we will attempt to notify you via the contact details provided.
- You agree to provide **accurate and up-to-date** account and billing information.
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## **7. Third-Party Tools & Links**
- We may provide access to **third-party tools**, which we do not monitor or control. Your use of these tools is **at your own risk**.
- Certain links on our site may direct you to **third-party websites**. We are not responsible for their content, accuracy, or policies.
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## **8. User Comments & Feedback**
- If you submit comments, suggestions, or ideas, we may use them without restriction.
- We are **not obligated** to maintain any comments in confidence or to compensate you for them.
- You agree that your comments will not violate any laws or rights of third parties.
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## **9. Personal Information**
Your submission of personal information is governed by our **[Privacy Policy](#)**.
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## **10. Errors, Inaccuracies & Omissions**
- We reserve the right to **correct errors, inaccuracies, or omissions** in product descriptions, pricing, promotions, and availability at any time.
- We are not obligated to update or clarify information unless required by law.
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## **11. Prohibited Uses**
You may not use our site for:
(a) **Unlawful purposes**
(b) **Harassment, abuse, or discrimination**
(c) **Spamming, phishing, or spreading malware**
(d) **Infringing on intellectual property rights**
(e) **Interfering with security features**
Violating any of these terms may result in termination of access.
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## **12. Disclaimer of Warranties & Limitation of Liability**
- We do not guarantee that our services will be **uninterrupted, error-free, or secure**.
- Our products and services are provided **“as is” and “as available”** without warranties of any kind.
- We are not liable for **any direct, indirect, incidental, punitive, or consequential damages** resulting from your use of our services or products.
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## **13. Indemnification**
You agree to indemnify and hold **Via Lactea, its affiliates, employees, and partners harmless** from any claims arising from your breach of these Terms or violation of any law.
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## **14. Severability**
If any part of these Terms is deemed unlawful or unenforceable, the remainder will still be **valid and enforceable**.
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## **15. Termination**
These Terms remain in effect unless terminated by **either party**. If you wish to terminate, you must stop using our site and notify us. We may also terminate your access at any time without notice if you violate any Terms.
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## **16. Entire Agreement**
These Terms and any referenced policies **constitute the entire agreement** between you and us, superseding prior agreements.
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## **17. Governing Law**
These Terms are governed by and construed in accordance with the **laws of the United States**.
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## **18. Changes to Terms of Service**
We reserve the right to update, change, or replace any part of these Terms. Your **continued use of our website** after changes are posted constitutes acceptance.
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## **19. Contact Information**
For any questions regarding these Terms, contact us:
📧 **Email:** info@vialacteact.com
📍 **Address:** Via Lactea, 2 Whitney Ave, Unit 103A, New Haven, CT 06510